REFUND POLICY

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.Privacy Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as our herbal products and spiritual herbs cannot be returned. Our customers are important to us. Please contact us if you do have an issue so we may work to resolve any problems.

To complete your return, we require a receipt or proof of purchase..

There are certain situations where only partial refunds are granted:

Book with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Key Takeaways

Lulu’s AvalonRose Refund & Return Policy lasts 30 days; items must be unused and in original packaging for a return.
Several items, such as perishable goods and sale items, are not eligible for returns or refunds.
Customers can request exchanges only for defective or damaged items; we do not cover return shipping costs.
Refunds take time to process; contact us if you experience delays in receiving your refund.
For assistance, reach out to us at lulu@avalonrosecottage.com regarding any refund or return inquiries.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at lulu@avalonrosecottage.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lulu@avalonrosecottage.com and send your item to: Lulu’s AvalonRose Cottage, 37 West Main Street, Unit 1 , Spencer, MA, 01562.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: Lulu’s AvalonRose Cottage, 37 West Main Street, Unit 1 , Spencer, MA, 01562.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

We use USPS for shipping. If your item is damaged please contact us.